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STORE POLICY

I Am Soham - Store Policies

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Thank you for visiting I Am Soham!
We are dedicated to providing you with an shopping experience! We want you to love your purchases, and if any reason you are not completely satisfied you can return or exchange any items within 30 days of receiving your order Please ensure that the items are in their original condition for a full refund or exchange. Should you have any or need assistance regarding your order, our friendly customer service team is here to help and will be more than happy to assist you with any you may have!
These policies outline the terms of your purchase and our commitment to providing you with quality clothing and excellent customer service. By placing an order with us, you agree to these policies.

1. Ordering & Payment

  • We accept payments through Etsy's secure payment system, which includes Etsy Payments (accepting credit cards, debit cards, Etsy Gift Cards, and other payment methods where available).

  • Full payment is required before your order is processed and production begins.

  • Prices are listed in [Specify Currency, e.g., USD] and include applicable taxes where required by law.

2. Products

  • Product Descriptions: We strive to provide accurate descriptions and images of our clothing items. However, please note that colors may appear slightly different in person due to variations in monitor settings.

  • Sizing: Please refer to our size charts provided within each product listing before placing your order. We are not responsible for incorrect sizing choices made by the customer. If you have any questions about sizing, please contact us before placing your order.

  • Handmade/Production Variations: [If applicable, add a statement here. Example: "As some of our items are handmade, slight variations in color, texture, or design may occur. These variations are part of the unique character of the product and are not considered defects."]

3. Processing Time

  • The processing time for your order is typically 7-11 business days. This timeframe includes the time it takes to prepare your order for shipment, including production, quality checks, and packaging.

  • Please note that processing time is separate from shipping time.

  • We will notify you if there are any unexpected delays in processing your order.

4. Shipping

  • Shipping Locations: We ship worldwide using our fulfillment partners.

  • Shipping Carrier: We utilize fulfillment partners such as FedEx for shipping. The specific carrier may vary depending on your location and the item being shipped.

  • Shipping Time: Shipping times vary depending on your location. Estimated delivery times will be provided at checkout. Please note that these are estimates and are not guaranteed.

  • Shipping Costs: Shipping costs are calculated at checkout based on the weight of your order and your shipping address.

  • Customs and Import Taxes: Buyers are responsible for any customs duties, import taxes, VAT, or other fees that may be assessed by their country's customs authorities. These fees are not included in the item price or shipping cost. We are not responsible for delays due to customs.

  • Shipping Address: Please ensure that your shipping address is correct and complete at the time of purchase. We are not responsible for orders shipped to incorrect or incomplete addresses provided by the buyer. If a package is returned to us due to an incorrect address, the buyer will be responsible for the cost of reshipping.

  • Tracking: Once your order has shipped, you will receive a tracking number via email. You can use this tracking number to monitor the progress of your shipment.

5. Returns & Exchanges

  • 30-Day Return Policy: We accept returns within 30 days of the delivery date.

  • Return Conditions: To be eligible for a return, the item must be:

    • Unworn, unwashed, and in the same condition that you received it.

    • With all original tags attached.

    • Free from any odors, stains, or damage.

  • Return Shipping Costs: The buyer is responsible for paying the return shipping costs.

  • Exchanges: We do not currently offer direct exchanges. If you need a different size or item, please return the original item for a refund and place a new order.

  • How to Initiate a Return: To initiate a return, please contact us through Etsy within 30 days of delivery. Please provide your order number and the reason for the return. We will provide you with the return address and instructions.

6. Refunds

  • Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

  • If your return is approved, your refund will be processed, and a credit will be applied to your original method of payment within [Number, e.g., 7-10] business days.

  • Original shipping costs are non-refundable.

  • Late or Missing Refunds: If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund, please contact us through Etsy.

7. Cancellations

  • We accept cancellations within [Number, e.g., 24] hours of purchase. After this time, your order may have already entered the production process and cannot be cancelled.

  • To request a cancellation, please contact us through Etsy as soon as possible.

8. Damaged or Defective Items

  • If you receive a damaged or defective item, please contact us through Etsy within [Number, e.g., 7] days of delivery with photos of the damage or defect. We will work with you to resolve the issue, which may include a replacement or a refund.

9. Lost or Stolen Packages

  • We are not responsible for lost or stolen packages. If your tracking information shows that your package has been delivered but you have not received it, please contact the shipping carrier to file a claim. You can also contact us through Etsy, and we will do our best to assist you.

10. Contact Information

  • The best way to contact us is through Etsy messages. We strive to respond to all inquiries within [Number, e.g., 24-48] hours.

11. Intellectual Property

  • All designs, images, and content in our shop are the intellectual property of I Am Soham and are protected by copyright law. You may not use, reproduce, or distribute our intellectual property without our written permission.

12. Privacy Policy

  • We are committed to protecting your privacy. We will only use your personal information to process your order, communicate with you about your order, and comply with legal obligations. We will not share your personal information with third parties except as necessary to fulfill your order (e.g., providing your shipping address to our fulfillment partner). Please refer to Etsy's Privacy Policy for more information.

13. Right to Refuse Service

  • We reserve the right to refuse service to anyone for any reason.

14. Policy Updates

  • We reserve the right to update these shop policies at any time. Any changes will be posted on our Etsy shop page.

By purchasing from I Am Soham, you acknowledge that you have read, understood, and agree to these shop policies. Thank you for your business!

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