SHIPPING & RETURNS
Shipping Policy
This Shipping Policy outlines the terms and conditions regarding the shipping of products purchased from Rational Marketing ("we," "us," or "our") through our website or other sales channels. By placing an order with Rational Marketing, you agree to be bound by this Shipping Policy.
**1. Shipping Regions**
We offer worldwide shipping. However, please note that certain restrictions may apply to specific countries or regions due to legal or logistical constraints. We will notify you if we are unable to ship to your location during the checkout process. You are responsible for verifying that the products you order can be legally imported into your country.
**2. Order Processing Time**
* **Processing Timeframe:** We strive to process all orders promptly. The typical processing time for orders is **4-7 business days** from the date of order confirmation.
* **Processing Activities:** Processing includes order verification, quality checks, packaging, and preparation for shipment.
* **Exclusions:** Please note that processing time does *not* include shipping time. Processing times may be extended during peak seasons, holidays, or due to unforeseen circumstances. We will make reasonable efforts to communicate any significant delays.
* **Order Modifications/Cancellations:** Once an order has entered the processing stage, modifications or cancellations may not be possible. Please contact our customer support team as soon as possible if you need to make changes to your order. We will do our best to accommodate your request.
**3. Shipping Methods and Delivery Timeframes**
* **Shipping Options:** We utilize various shipping carriers to deliver your orders. The available shipping methods and associated costs will be displayed during the checkout process.
* **Estimated Delivery Time:** The estimated delivery timeframe is **7-11 business days** *after* the order has been processed and shipped. This is an *estimate* and not a guarantee.
* **Factors Affecting Delivery:** Delivery times may vary depending on the shipping destination, chosen shipping method, customs clearance procedures (for international orders), and other unforeseen circumstances beyond our control, such as weather delays or carrier issues.
* **Shipping Carriers:** We reserve the right to choose the most appropriate shipping carrier for your order based on factors such as cost, delivery speed, and destination.
* **Tracking Information:** Once your order has shipped, you will receive a shipping confirmation email containing tracking information. You can use this information to track the progress of your shipment online.
* **Shipping Costs:** Shipping costs are calculated based on the weight, dimensions, and destination of your order. The shipping cost will be displayed during the checkout process before you finalize your purchase.
**4. Shipping Address**
* **Accuracy of Information:** It is your responsibility to provide accurate and complete shipping information, including your full name, street address, apartment/unit number (if applicable), city, state/province, postal code, and phone number.
* **Address Changes:** We are not responsible for delays or misdeliveries caused by incorrect or incomplete shipping information provided by you. If you need to change your shipping address after placing an order, please contact us immediately. We will do our best to accommodate your request, but we cannot guarantee that we will be able to make the change.
* **P.O. Boxes:** We may not be able to ship to P.O. Boxes in all cases. Please check the available shipping options during checkout. If a P.O. Box address is used and we cannot ship via our standard carriers, we will contact you to request an alternative address.
* **Undeliverable Packages:** If a package is returned to us as undeliverable due to an incorrect address, refusal of delivery, or other reasons, you will be responsible for the cost of reshipping the package.
**5. International Shipping**
* **Customs, Duties, and Taxes:** International orders may be subject to import duties, taxes, and customs clearance fees levied by the destination country. These charges are *not* included in the purchase price or shipping cost and are the *sole responsibility* of the recipient.
* **Customs Clearance:** We are not responsible for delays caused by customs clearance procedures.
* **Compliance with Laws:** You are responsible for ensuring that the products you order comply with all applicable laws and regulations of the destination country.
* **Restricted Items:** It is your responsibility to check for any import restrictions or prohibitions that may apply to the products you are ordering. We are not responsible for any items that are seized or confiscated by customs authorities.
**6. Lost or Damaged Shipments**
* **Reporting Issues:** If your order is lost or damaged during shipping, please contact our customer support team within [Number] days of the estimated delivery date.
* **Investigation:** We will investigate the issue with the shipping carrier and take appropriate action.
* **Resolution:** Depending on the outcome of the investigation, we may offer a replacement, refund, or other resolution. We may require you to provide photographic evidence of the damage or a signed affidavit confirming the loss.
**7. Returns and Exchanges**
* **Return Period:** You have **30 days** from the date of delivery to initiate a return or exchange for eligible items. Please refer to our separate Return Policy for detailed instructions and eligibility criteria.
* **Shipping Costs for Returns:** You are generally responsible for the return shipping costs, unless the return is due to our error (e.g., wrong item shipped, defective product).
**8. Force Majeure**
We shall not be liable for any delay or failure to perform our obligations under this Shipping Policy due to circumstances beyond our reasonable control, including, but not limited to, acts of God, war, terrorism, riots, embargoes, strikes, natural disasters, or governmental regulations.
**9. Disclaimer of Liability**
To the fullest extent permitted by applicable law, we shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or relating to this Shipping Policy or the shipping of products purchased from us.
**10. Governing Law**
This Shipping Policy shall be governed by and construed in accordance with the laws of [State/Jurisdiction], without regard to its conflict of law principles.
**11. Changes to this Shipping Policy**
We reserve the right to modify or update this Shipping Policy at any time without prior notice. Any changes will be effective immediately upon posting on our website. Your continued use of our services after the posting of any changes constitutes your acceptance of the revised Shipping Policy.
**12. Contact Information**
If you have any questions or concerns about this Shipping Policy, please contact us at:
Rational Marketing
[Your Company Address]
[Your Company Email Address]
[Your Company Phone Number]
**Important Considerations and Legal Disclaimers:**
* **Review by Legal Counsel:** This is a template and should be reviewed and customized by legal counsel to ensure it complies with all applicable laws and regulations in your specific jurisdictions, including consumer protection laws, shipping regulations, and international trade laws.
* **Specific Product Restrictions:** If you sell products that are subject to specific shipping restrictions (e.g., hazardous materials, alcohol, tobacco), you must clearly disclose these restrictions in your Shipping Policy and product descriptions.
* **Insurance:** Consider offering shipping insurance to customers, especially for high-value items.
* **Local Laws:** Ensure compliance with local consumer protection laws regarding delivery timeframes and remedies for lost or damaged shipments.
* **Data Privacy:** Be transparent about how you collect, use, and protect customer shipping information in accordance with your Privacy Policy and applicable data privacy laws.
* **Accessibility:** Make sure this policy is accessible to all users, including those with disabilities.
* **Regular Updates:** Review and update this policy regularly to reflect changes in your business practices, shipping regulations, and legal requirements.
* **Clarity and Transparency:** Use clear and concise language to ensure that customers understand their rights and obligations.
By implementing this comprehensive shipping policy, Rational Marketing can provide a clear and transparent shipping experience for its customers while mitigating potential legal risks. Remember to consult with legal counsel to ensure full compliance with all applicable laws and regulations.
Return & Exchange Policy
We are committed to providing our customers with high-quality clothing and a satisfying shopping experience. If you are not completely satisfied with your purchase, we offer a straightforward return policy to ensure your peace of mind. Please read the following policy carefully to understand our return procedures and requirements.
**Return Window:**
You have thirty (30) days from the date of delivery to initiate a return for eligible items. After this 30-day period, we are unable to accept returns.
**Conditions for Returns:**
To be eligible for a return, the following conditions must be met:
* **Unused Condition:** The item(s) must be in their original, unused, unworn, and unaltered condition. This means the item(s) must be free from any signs of wear, tear, stains, odors (including perfume or smoke), or damage.
* **Original Packaging:** The item(s) must be returned in their original packaging, including all tags, labels, and any accompanying accessories or documentation. The packaging must also be in resalable condition. Damage to the original packaging may affect the eligibility of the return.
* **Proof of Purchase:** You must provide a valid proof of purchase, such as the original order confirmation email, invoice, or packing slip.
* **Return Authorization:** A Return Authorization (RA) number is required for all returns. Please follow the return process outlined below to obtain an RA number.
**Return Process:**
To initiate a return, please follow these steps:
1. **Contact Customer Support:** Within the 30-day return window, contact our customer support team via email at returns@rationalmarketing.com or by phone at [Insert Phone Number Here]. Please provide your order number, the item(s) you wish to return, and the reason for the return.
2. **Receive Return Authorization (RA) Number:** Our customer support team will review your request and, if eligible, issue you a Return Authorization (RA) number. This RA number is essential for processing your return.
3. **Package Your Return:** Carefully package the item(s) you are returning, ensuring they are securely protected to prevent damage during transit. Include all original packaging, tags, and accessories. Clearly write the RA number on the outside of the package.
4. **Ship Your Return:** Ship the package to the following address:
Rational Marketing Returns Department
[Insert Return Address Here]
We recommend using a trackable shipping method to ensure your return arrives safely and to provide proof of shipment. You are responsible for the return shipping costs, unless the return is due to a defect in the product or an error on our part (see exceptions below).
**Exceptions:**
The following exceptions apply to our return policy:
* **Defective Items:** If you receive a defective item, please contact our customer support team immediately. We will provide instructions for returning the defective item and will cover the return shipping costs. We will either replace the defective item or issue a full refund, depending on product availability and your preference.
* **Incorrect Items:** If you receive an incorrect item, please contact our customer support team immediately. We will provide instructions for returning the incorrect item and will cover the return shipping costs. We will ship the correct item to you as quickly as possible.
* **Final Sale Items:** Items marked as "Final Sale" are not eligible for return or exchange, unless they are defective or incorrect. This will be clearly indicated on the product page and at checkout.
**Refunds:**
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
* **Approved Refunds:** If your return is approved, your refund will be processed, and a credit will be automatically applied to your original method of payment within 7-10 business days.
* **Rejected Refunds:** If your return is rejected, we will notify you of the reason for the rejection and will return the item(s) to you at your expense.
**Shipping Responsibilities:**
* **Return Shipping Costs:** You are responsible for the return shipping costs, except in cases where the return is due to a defective item or an error on our part.
* **Original Shipping Costs:** Original shipping costs are non-refundable, unless the return is due to a defective item or an error on our part.
* **Lost or Damaged Returns:** We are not responsible for items lost or damaged during return shipping. We recommend using a trackable shipping method and insuring the package for the value of the item(s) being returned.
**Policy Changes:**
We reserves the right to modify this return policy at any time without prior notice. Any changes will be effective immediately upon posting on our website.
If you have any questions or concerns regarding our return policy, please contact our customer support team. We are here to help!