Question 1

What types of products do you offer?

Accepted Answer

We offer a curated selection of clothing and accessories like t-shirts, tank tops, hats, and bags, all featuring our unique designs.

Question 2

What materials do you use in your products?

Accepted Answer

We use durable, comfortable materials like premium cotton blends, organic, and recycled fabrics. Check each product page for specific details.

Question 3

Are your products sustainable?

Accepted Answer

Our suppliers models are inherently more sustainable than traditional retailers as we only produce what is ordered, eliminating waste from unsold inventory. We're continuously working with our partners to incorporate more eco-friendly materials and practices.

Question 4

How long will it take to receive my order?

Accepted Answer

Shipping times vary by destination: 
 • USA: 3-8 business days
 • Canada/Mexico: 6-14 business days
 • Europe: 6-14 business days
 • Australia/New Zealand: 10-20 business days
 • Rest of world: 10-25 business days

Question 5

My item arrived damaged.

Accepted Answer

If your item arrives damaged, please contact us right away within one week of receiving your order with photos of the damaged product, your order number, and any other details you have about the order by sending an email to contact@iamsoham.com. We'll get back to you with a resolution as soon as possible.

Question 6

My order hasn't arrived yet.

Accepted Answer

I Am That - Soham  is not responsible for misdelivered orders due to an incorrectly entered delivery address. Please verify your shipping confirmation email to confirm there aren't any mistakes in the delivery address, ask your local post office if they have your package, or check with your neighbor to make sure it wasn't delivered to the wrong address.Any claims for damaged/defective items must be submitted within seven days after the product has been received. For packages lost in transit, all claims must be submitted no later than 4 weeks after the estimated delivery date.

Question 7

How do I get a refund?

Accepted Answer

If you received an incorrect or damaged item, email us at contact@iamsoham.com with photos of the item. We'll help you get a refund quickly.

Question 8

How do I track my order?

Accepted Answer

After your order ships, you'll get an email with a tracking link. Use it to check your shipment's status.

Question 9

Will I have to pay customs charges for international orders?

Accepted Answer

You might have to pay customs and tax fees for international orders. Check with your local customs office for details.

I AM THAT - SOHAM

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